Getting in Touch With the GoKong Team

What to Have Ready Before You Get in Touch

Send the request through the channel that fits the problem and include the email address on your account, because we cannot open a case without it. Account registration, payment queries, bonus activation and technical faults are all handled by the same team. For a payment problem, add the method used, whether Visa, Neosurf, Skrill or Bitcoin, together with the amount in AUD and the date. For a bonus question, name the offer, such as the 100% up to $750 welcome package. For verification, prepare an Australian driver’s licence, passport or Medicare card and a utility bill or bank statement. Never send your password.

How Fast We Answer When You Write or Chat

Live chat is the quickest route and suits anything that needs an answer while you are playing, while email suits documents and longer explanations. The table shows what to expect from each channel.

Support runs without overnight gaps, and the team is staffed across Australian time zones, so players on AWST in Western Australia, AEST on the east coast and AEDT during daylight saving reach the same people at the same hours. No phone line is offered.