How GoKong Handles Your Personal Data
Who Answers for Your Data When You Sign Up
Dreamline Ventures, the operator of GoKong under a B2C Remote Gaming Licence from the Tobique Gaming Commission, is the controller of the personal data you give us on gokongaussie.com. It decides why your data is collected and how it is used, and it is the party you hold to account for the handling described on this page. The operator is registered in Costa Rica, and requests can be sent to [email protected] at any time.
Why We Process Your Data and Where You Can Complain
We process your data to create and run your account, to take deposits and pay out withdrawals in AUD, to check that you are 18 or over, to meet anti-money-laundering duties that come with our licence, and to prevent fraud and multiple accounts. The legal bases are the contract you enter into when you register, our legal obligations under the licence, and our legitimate interest in keeping the platform secure. Marketing messages about bonuses and promotions are sent only where you ticked the consent box during registration, and you can withdraw that consent at any time.
If you believe we have mishandled your data, write to us first so we can put it right. You may also complain to the data protection authority in the operator’s jurisdiction of registration, Costa Rica, which is the Agencia de Protección de Datos de los Habitantes (PRODHAB), or to the Office of the Australian Information Commissioner (OAIC) where Australian privacy law applies to your information.
What We Collect, Where It Goes and What You Can Ask Us to Do
We collect three kinds of data. Registration data covers your email address and password, your confirmation that you are 18+, and your consent choices. Payment and verification data covers the method you use, whether Visa, Mastercard, Neosurf, Skrill, Neteller, bank transfer, Bitcoin, Ethereum or Tether, plus KYC documents such as an Australian driver’s licence, a passport or a Medicare card and a utility bill or bank statement. Technical data covers your IP address, device and browser type, session logs and the game rounds you play.
Our servers and those of our providers may sit outside Australia, so your data can be transferred across borders. Where that happens we require the recipient to protect it to the standard described here, and we limit the transfer to what the service needs.
You have the right to access the data we hold about you, to have wrong data corrected, to ask for deletion, to ask us to restrict processing, to object to processing based on our legitimate interest and to receive your data in a portable format. Send the request from the email address on your account and we will reply within 30 days. Deletion is subject to the retention rules below, because we cannot erase records we must keep by law.
What Happens When We Share Your Data With Partners
We share only what a partner needs to do its job. Payment processors and wallets, including Skrill and Neteller, receive your transaction details to complete deposits and withdrawals. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Big Time Gaming, Play’n GO, Microgaming, Betsoft Gaming and NextGen Gaming receive a player identifier and session information so rounds can be run and settled, and they do not receive your documents. Identity checks are carried out by our compliance staff, and we disclose information to regulators or law enforcement only when the law or the Tobique Gaming Commission requires it. We do not sell your data.
| Recipient | What they receive | Why |
|---|---|---|
| Payment processors and wallets | Transaction details, amount, method | Deposits and withdrawals |
| Game providers | Player identifier, session data | Running and settling rounds |
| Regulator or authorities | Records requested by law | Legal and licence duties |
What Happens to Your Data After You Close Your Account
When you close your account we stop marketing and remove your profile from active systems. We keep identity, payment and transaction records for five years after closure, because anti-money-laundering rules require it, and then delete or anonymise them. Session logs are kept for a shorter period for security review. If you ask for deletion while a bonus is unresolved or a dispute is open, we complete that process before erasing the linked records.
How Cookies Behave When You Visit the Site
GoKong uses a small set of cookies and similar storage. Strictly necessary cookies keep you signed in and secure your session, and a consent record remembers that you dismissed the cookie notice. Analytics cookies, where enabled, count visits and show us which pages are used, without identifying you by name. You can refuse or delete cookies in your browser settings, and blocking the necessary ones may stop login and the cashier from working.
How to Reach Us About Your Data
Send access, correction, deletion or objection requests to [email protected] from the address registered on your account, and state clearly which right you are using. We may ask you to confirm your identity with the same documents used for KYC before we release or change anything, so that nobody else can obtain your information.