GoKong Legal Notice and Operator Details
What You Should Know About the Company Behind GoKong
GoKong is operated by Dreamline Ventures, a company registered in Costa Rica, and the website gokongaussie.com is offered under that entity’s B2C Remote Gaming Licence. The registration number and a street address are not published on this page, so written correspondence should be sent to [email protected], where it is logged and passed to the operator.
Nothing on this site is approved by an Australian authority. The operator holds an offshore licence only, so GoKong is not an Australian-licensed bookmaker or casino, and players are responsible for checking that taking part is lawful where they live before they deposit.
What Happens If You Have a Complaint or Spot Copied Content
All text, graphics, layout and the GoKong name and logo belong to the operator and may not be copied, scraped or republished without written permission. The names, logos and game artwork of Pragmatic Play, Evolution Gaming, NetEnt, Big Time Gaming, Play’n GO, Microgaming, Betsoft Gaming and NextGen Gaming belong to those companies, and they appear here only to show what the catalogue contains. If you believe something on the site infringes your rights, email [email protected] with the page, the material and proof of ownership.
References to other websites or organisations are provided for convenience. We do not control third-party pages, we do not vouch for what they say, and we are not liable for any loss that follows from using them.
To file a complaint, start with live chat, which is staffed 24/7 across Australian time zones, or email [email protected] and describe the problem with your account email and dates. We reply within 24 hours by email and aim to resolve the matter directly. If the outcome does not satisfy you, ask in writing for escalation to the operator’s compliance team, and if that also fails you may bring the matter to the Tobique Gaming Commission, the body that issued the licence.
| Step | Channel | Typical response |
|---|---|---|
| First contact | Live chat | Under 3 minutes on average |
| Written complaint | [email protected] | Within 24 hours |
| Escalation | Written request to compliance | Answered by email |
| Final route | Tobique Gaming Commission | Set by the regulator |
Who Answers for What Appears on This Site
Dreamline Ventures is responsible for the content published on gokongaussie.com, including the game listings, bonus descriptions and payment information. We aim to keep figures such as the 100% up to $750 welcome package and the 35x wagering requirement current, and where a promotion page and a general page differ, the promotion page and the terms in your account apply.
What Our Tobique Licence Covers
GoKong operates under a B2C Remote Gaming Licence issued by the Tobique Gaming Commission, which requires its licensees to follow anti-money-laundering procedures and responsible gambling standards. The licence covers the operator’s remote gaming activity and is not a licence to offer gambling under Australian law. Licence details beyond this description can be requested through [email protected].
How to Reach Us
Write to [email protected] for anything covered on this page, including licence questions, takedown requests and formal complaints. Live chat is available around the clock, with the team staffed to cover AEST, AEDT and AWST, and no phone line is offered.