GoKong Terms of Use for Australian Players

What Happens When You Register

Creating a GoKong account is a binding agreement between you and Dreamline Ventures, the operator of the site, and it takes effect the moment you tick the box accepting these terms and the Privacy Notice on the registration form. From that point every deposit, bet and bonus claim on gokongaussie.com falls under this document, together with the bonus rules that appear on each promotion page. If you do not agree with any part of it, do not complete registration or place a deposit.

Who Can Open an Account With Us

GoKong accounts are available only to people who are 18 or over, and the age limit is the same across all of Australia. You may hold one account, which means one per person, one per household and one per device, and the details you register must match your identity documents. Duplicate accounts found during KYC checks may be closed and any bonus funds on them forfeited. Your account currency is AUD, and you are responsible for keeping your login details private.

GoKong holds no Australian licence. Our B2C Remote Gaming Licence comes from the Tobique Gaming Commission, an offshore regulator, and it does not authorise us to operate under Australian law. Whether it is lawful for you to play from where you live is your own responsibility, and you should not register if online gambling is not permitted in your circumstances.

What Happens When Your Documents Are Requested

We verify players under KYC rules before the first withdrawal is processed, and we may ask again if account activity changes. Accepted identity documents are an Australian driver’s licence, a passport or a Medicare card, together with proof of address such as a utility bill or a bank statement. Upload clear, complete scans, and expect a reply by email; our support inbox at [email protected] answers within 24 hours. Until verification is finished, withdrawals stay pending.

Dreamline Ventures issues these terms under its B2C Remote Gaming Licence from the Tobique Gaming Commission, and any dispute that support cannot settle is handled under the laws of Costa Rica, where the operator is registered. Our liability is limited to the balance held in your account at the time of a claim. We are not liable for indirect losses, lost winnings from interrupted connections outside our control, or damage caused by devices and networks we do not operate.

What Happens When You Claim a Bonus

Bonuses are for players who are 18+, and each offer carries its own conditions. The casino welcome package of 100% up to $750 plus 200 free spins needs a minimum deposit of $20, has a 35x wagering requirement on the bonus amount and expires 14 days after activation. Pokies count at 100% towards wagering, while live casino tables and table games count at a reduced rate or not at all, so a live round played on Speed Roulette may not move your progress. The maximum stake per spin or round while a bonus is active is listed in the bonus terms in your account, and a bet above it can void the winnings from that round.

Full details of every offer, including sports and crypto promotions, are set out on each promotion page.

What Happens If We Find Prohibited Play

We close accounts and void winnings when we find multi-accounting, bonus abuse, collusion with other players, or the use of bots and other automation. Bonus abuse includes opening several accounts to claim the same offer, placing offsetting bets to clear wagering without risk, and betting above the maximum stake while a bonus is active. Masking your location with a VPN can also trigger a security review. When a case is opened we freeze the account, ask you for documents and tell you the outcome by email.

What Happens When a Payment or Game Round Goes Wrong

Deposits are accepted by Visa, Mastercard, Neosurf, Skrill, Neteller, bank transfer, Bitcoin, Ethereum and Tether, and every amount is handled in AUD. Withdrawals reach you at the times below once verification is complete.

Minimum deposit and withdrawal amounts vary by method and appear in the cashier before you confirm. If a game malfunctions, the affected round is voided and the stake returned, and any winnings from the fault are removed. Where a connection drops during a live round with Evolution Gaming or Pragmatic Play Live, the provider’s round record decides the outcome, not the version on your screen.

What Happens When These Terms Change

We may update these terms when our licence conditions, payment methods, bonus rules or the law change. Changes are announced by email to the address on your account and by a notice on the site, and the updated date at the top of this page moves to the day the new version takes effect. If you keep playing after that date, you accept the new version. If you do not, contact support and close your account before the change applies, and we will process any balance you are entitled to.